One Process - Cennox

Your frequently asked questions

How will I contact my Sales Representative?

No change, contact them through your usual channel of communication.

What is the Service Telephone Number?

800-456-4810

What is the email address to submit service inquiries?

Is there an escalation process for service?

This is still evolving as we continue to roll out the new Dispatch System

What are the hours of operation for the Dispatch Center?

Monday through Friday 6 am EST to 9 pm EST

Is there weekend hours of support?

Yes, 7 am EST to 5 pm EST

What times is Technical Support – Monday Through Friday?

9 am EST to 9 pm EST

Is there Weekend Technical Support?

Yes, 8 am EST to 5 pm EST

Is there Warehouse Operational Support?

8 am EST to 7 pm EST (Last Shipment)

What are the times of Field Service Hours of Operation?

8 am EST to 8 pm EST

Can we deliver invoices to multiple email addresses?

Yes, you can have multiple email addresses for delivery

What is the number we can call to discuss inquiries?

Please call 812-542-3376

Will their invoices look different?

Yes, this is a part of the One Cennox initiative to have all invoices be uniform in appearance

Who do we work with for invoice questions or disputes?

Where do we send remittances?

You can send them to arremittances@cennox.com

Where do we send in payment for invoices?

You can call 812-542-3376 or email us.accountsreceivable@cennox.com for account information